Dakota Point Villa
Kissimmee, Florida
Booking Terms and Conditions

1. Reservation

After making your reservation with us, our booking form must be duly completed and signed by the first named person on the booking. This should be the group leader; he/she must be over 21, and authorized by all members of the group, who are listed on the booking form, to accept our booking conditions on their behalf. All documentation will be sent to the group leader, who should duly apprise the other party members of any information. Upon receipt of the completed booking form, confirmation of the booking will be sent to you in writing, please check carefully to ensure it is correct, if not, please inform us immediately. Our home is booked solely for the use of those persons named on the booking form unless agreed in writing with Dakota Point Villa. Once we have sent confirmation to you, we have a binding contract.

2. Villa Occupancy

The villa's maximum capacity of 7 persons must not be exceeded in order to comply with the State of Florida regulations. The villa is available for occupancy from 4pm on the day of arrival until 11am on the day of departure, unless previously agreed with the owners. Guests agree to a) permit the Management Company or their agent's reasonable access to the property to carry out any maintenance if necessary, b) To take good care of the property and leave it in a clean and tidy condition at the end of your stay. No pets are permitted.

3. Payment

Guests are required to pay us a non-refundable deposit of £150/US $200 per booking; the outstanding balance is payable 8 weeks prior to the date of your first occupancy. If you were to book the villa less than 8 weeks prior to your date of first occupancy, the full balance is due immediately, with security deposit.

4. Property/Security Deposit

We will hold a refundable property deposit of £150/US $200, in case of breakages, loss or damage to the villa during your stay. This shall be refunded in full, some 14 days after we have confirmation from our management company that the villa was left by you in the same condition in which you found it, less any deductions to cover the cost of replacement or repair due to misuse. Guests will also be liable for any damages in excess of £150/US $200. The Management Company will be sole arbitrators on cause of damage or loss.

5. Swimming Pool

The property has a swimming pool, which is thermostatically controlled, to approx 85 degrees. Please understand that it is not possible to guarantee the temperature of the pool which is to some degree dependant on the local weather. Guests are expressly forbidden to allow children to use the pool without adult supervision. Under the terms of our Florida state hotel/motel licence, the pool door is alarmed for the protection of children. This alarm should not be tampered with and a fine will be imposed if this rule is ignored. Caution must be taken around wet areas. The owners/management company do not accept responsibility in the event of injury or death caused as a result of the use of the pool. For guests safety glass/crockery is not permitted in the deck/pool area. In the event of pool heater breakdown, or circumstances beyond our control, we or our agent will do their utmost to rectify the problem as soon as possible. In such an event liability will be limited to refunding the pool heater payment for the number of days the heater was out of order. No other compensation shall be paid. Guests shall not interfere with the pool valves, time or other controls outside the screened property. Guests will be charged for damage caused by unauthorised tampering. Additionally it is requested that guests do not enter the villa with wet clothes as chlorine will damage carpets and furnishings.

6. Alarm System

All windows and doors shall be closed and secured whenever guests are not in the villa. There is a Monitored Alarm System fitted and this must be activated every time guests vacate the villa.

7. Personal Items

All personal items and valuables are your own responsibility and a safe has been provided for your security. Please ensure that guests use this to secure their valuables. We will not be held responsible for their security at any time.

8. Smoking

Smoking is not permitted inside of the villa due to local hotel licensing laws.

9. Telephone Calls/Wi-Fi

We offer FREE local phone calls and free wireless Internet access. We cannot be held responsible if the service fails. We and the management company will do our up most to try and rectify the situation if notified.

10. If we Change or Cancel your Holiday

In the unlikely event that due to circumstances beyond our control, we need to make changes to or cancel your booking, we will inform you as soon as possible. We reserve the right to cancel any bookings at any time, and will only be held liable to refund monies already paid by you the client (including the £150/US $200 security deposit).

11. In Case of Complaint

Should the guest consider any reason for complaint whilst staying at the property they should first approach the management company. If the guest wishes to pursue the matter with the owners, the complaint should be submitted within 7 days of returning home.

12. Circumstances Beyond our Control

The owners or agents will not be liable for loss, delay or cancellation due to industrial disputes, riots, the threat of hostilities, political unrest, acts of terrorism, natural disasters, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owner’s or management company’s control. Your travel insurance may cover you in some of these events.

13. Service Failure

We cannot be held responsible for the failure of public services such as electricity, telephone, gas, or water. We would make every reasonable effort to remedy any problems.

14. Building/Maintenance Work

We cannot be held responsible for any building work that takes place on or around the sub-division.

The owners reserve the right to instruct renters to vacate the villa (without refund) for serious breaches of rental conditions.

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